How to access the Victory Digital client portal and download your purchases
The Victory Digital client portal is where you access purchases made through us, including WordPress plugins, licence keys and downloadable files. If you have bought the CareHQ WordPress plugin or another product from us, this is where you will find the download link and your licence key for activation.
This guide walks you through logging in, finding your orders and downloading your files.
Where to find the client portal
The portal lives at https://victory.digital/client-portal. You can also reach it by clicking the My Account or Client Portal link in the footer of our main website. Bookmark the page once you are logged in so you can find it again quickly on future visits.
Log in to your account
Enter the email address you used when you placed your order and your password. If this is your first time logging in:
- Click the Create an account link below the sign-in form
- Use the same email address you provided at checkout to link your account to your existing orders
- Choose a secure password and confirm it
- You will be logged in automatically after creating your account
If you have forgotten your password, click the Reset it here link on the login page. We will send a password reset email to the address on your account. Follow the link in that email to set a new password, then return to the portal and sign in.
View your orders
Once you are logged in, the dashboard shows your recent orders in a list. Each order row displays:
- The order date
- The product name
- The order status (completed, processing or pending)
- A View details link for each order
Click View details on any row to open the full order page. This is where you will find the download link for your file and your licence key.
Download a plugin file (e.g. CareHQ)
On the order details page, look for the Download section. You will see a direct link to download the plugin zip file. Click the link and save the zip file to your computer. Upload it to your WordPress site following the installation guide in our CareHQ plugin documentation at https://victory.digital/carehq-wordpress-plugin-documentation.
The file you download is the latest version of the plugin available on your account. If you need an older version for compatibility reasons, contact us at [email protected] and we can provide it.
Access your licence key
Your licence key appears on the same order details page, usually under a heading called Licence Key, License Key or Activation Key. Copy the full key exactly as shown, including any hyphens, and paste it into the plugin settings page in your WordPress admin area. The plugin validates the key against our servers and activates once it is accepted.
If you have an active subscription with ongoing licence renewals, your new key will appear in the same place each billing period. The portal always shows your current active licence key.
What to do if you see no orders
The portal shows only orders placed with the email address you used to log in. If you see no orders:
- Check you used the correct email address and try signing in with a different one if you have multiple addresses
- Look in your inbox for the order confirmation email you received at the time of purchase and check which email address it was sent to
- Contact [email protected] with any information you have about the order and we will locate it for you
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